Studio Policies

CLIENT POLICIES & BOOKING TERMS

Please review our studio policies before booking. These policies are in place to protect your appointment, your time, and the experience we provide to every guest.

BOOKING AND APPOINTMENTS

A valid credit card is required to secure and book all appointments.
A 20% deposit is required at the time of booking and will be applied toward your service total.
Please arrive on time and ready for your scheduled service.
If you are more than 15 minutes late, your appointment may need to be shortened, rescheduled, or canceled depending on the service and availability.
Please allow enough time for your appointment, as service times may vary depending on hair history, density, length, and desired results.
A consultation and/or strand test may be required before certain color services.

CANCELLATIONS AND RESCHEDULING

We kindly ask for at least 24 hours notice when canceling or rescheduling an appointment.
Cancellations made within 24 hours of the appointment will result in the forfeiture of your deposit, excluding genuine emergencies.
Repeated late cancellations may require a larger deposit or additional booking restrictions.

NO-SHOWS

A no-call/no-show will result in a charge of 100% of the scheduled service price to the card on file.
Any outstanding no-show balance must be paid before another appointment can be scheduled.
A pattern of missed appointments may result in the inability to book future appointments.

SERVICE ADJUSTMENTS

Your satisfaction and the health of your hair are our priorities.
If you have a concern after your service, please contact RJ’s Color Studio within 3 days after appointment so we can discuss an appropriate adjustment.
Color results can vary based on previous color, chemical history, hair integrity, and at-home products.
Major color transformations may require multiple appointments to achieve the desired result safely.
A consultation and/or strand test may be required before certain color services.

NO REFUND POLICY

All service purchases, deposits, payments are final and non-refundable.
Refunds are not offered for completed services.
Due to the personalized nature of our services, we cannot guarantee refunds based on dissatisfaction with the final result.
If you have a concern with your service, please contact us within 3 days after your appointment.
Service adjustments may be considered on a case-by-case basis and are not guaranteed.
By booking an appointment or purchasing a service or product, you acknowledge and agree to our no-refund policy.

EXTRA GUEST POLICY

Guests who are not receiving a scheduled service and are not the parent or legal guardian of a child receiving a service will be asked to wait in our designated waiting room.
Due to the size of our private studio, we currently have limited space for additional guests who are not receiving a service.
Please limit additional guests whenever possible to help us maintain a comfortable and relaxing environment for everyone.

STUDIO ENVIRONMENT

RJ’s Color Studio is a private studio environment designed to provide a comfortable and relaxing experience.
Please remain in the designated waiting area until your stylist is ready for you.
Smoking, vaping, and marijuana use are not permitted in the studio.
We ask all guests to respect the studio, neighboring businesses, and other guests.

PAYMENTS

RJ’s Color Studio accepts cash and major credit/debit cards.
Checks are not accepted.
Any required deposits, invoices, or outstanding balances must be paid according to the booking requirements before future appointments can be scheduled.

EXTENSIONS

All extension guests are required to sign an extension contract. You may view the contract HERE.
The contract will outline important information regarding the extension service, maintenance requirements, home care, appointments, and guest responsibilities.
An extension consultation may be required before booking to determine the appropriate method, length, color, and amount of hair needed.
Extension pricing varies based on the method, length, amount of hair needed, and installation time.
Guests are responsible for following all recommended maintenance and home-care instructions to protect the extensions and natural hair.
Extension maintenance appointments must be scheduled according to the recommended maintenance timeline.
RJ’s Color Studio is not responsible for damage caused by improper home care, excessive heat, improper products, or failure to follow recommended maintenance instructions.
By booking an extension appointment, the guest acknowledges that they have reviewed and agreed to the extension policies and contract requirements.

RIGHT TO REFUSE SERVICE

RJ’s Color Studio reserves the right to refuse or discontinue a service when necessary to protect the health and safety of the guest, stylist, or studio environment. We are committed to providing a safe, respectful, and nonjudgmental experience for every client.

VIDEO SURVELLIANCE POLICY

For the safety and security of our guests, staff, and studio, RJ’s Color Studio utilizes video surveillance in designated areas of the studio and surrounding premises.
Surveillance may be used for security purposes, incident documentation, and protection of our clients, staff, and property.
Cameras are positioned only in areas where individuals do not have a reasonable expectation of privacy.
No surveillance cameras are located in private areas such as restrooms or other areas where privacy is reasonably expected.
By entering RJ’s Color Studio, you acknowledge and consent to being recorded by our security cameras in applicable areas.
Surveillance footage is maintained securely and may be reviewed or provided when reasonably necessary for safety, security, insurance, legal, or law-enforcement purposes.
RJ’s Color Studio will handle surveillance footage in accordance with applicable Ohio and federal law.

By booking an appointment, you acknowledge that you have read, understand, and agree to follow RJ’s Color Studio policies. Policies are subject to change, and the most current version will always be available on our website.